Popular questions
Have a question for us? Check here if you can't find an answer more quickly. In any case, if you need to contact us for anything else, for clarifications, or to finalize an order, do not hesitate! Our email address is at the bottom of the page :)
Q: How are the purchase made?
A: By Interac e-Transfer. This avoids transactions made or managed by third parties and ensures that we contact you via email to gather the customization details of your purchases (if applicable) before processing the payment. It also allows us to provide you with the Interac e-Transfer payment instructions and any shipping fees if needed (see the "Customer Service" section of our website). Don't forget to check your spam if you don't hear from us promptly.
Q: Do you offer delivery?
A: Yes! However, the costs may vary depending on your region/city/country. Before finalizing an order, we check the rates to avoid any surprises and will inform you first.
Q: How are the shipping fees determined?
A: Since PilgriNAV does not have a high enough sales volume to benefit from shipping rates, the fees are determined by the postal services based on the weight and dimensions of your order and your delivery location.
Q: What is the difference between solid wood instruments and those laser-engraved?
A: The instruments in the "laser-engraved" category are essentially the same in terms of functionality but are made from a different material that can be cut by laser. While solid wood instruments often feature laser engravings, the wood itself is much more robust and durable. There are also more customization options available with solid wood instruments.
Q: Why is the "laser-engraved" category less expensive?
A: Several factors come into play. First, the craftsmanship time required is much lower because the pieces can be cut by the laser. Additionally, the base material for the instruments in this category is cheaper to acquire than solid wood, and finally, the customization options (though still available) are fewer in this category.