Customer service
Personalization
At PilgriNAV, one of our top priorities is to ensure that you are completely satisfied with your navigation instrument, whatever it may be. That is why we place great emphasis on customizing your projects. Many options are available to you, and a questionnaire may even be sent to you by email to capture all the details of the image you have in mind. In the workshop, we offer services such as dyeing, painting, pyrography, laser engraving, colored epoxy resin, and custom cutting. Certain conditions apply, so contact us to learn more and share your ideas with us.
Delivery
Based in Quebec City, Canada, we are aware that many of you may require a delivery service. Unfortunately, we do not have a high enough sales volume to benefit from delivery advantages, so the shipping costs will be at your expense, at the actual price it costs us to send your items. This means there will be no surcharges or handling fees from us—only the actual cost. This situation could change if the volume increases in the future, but for now, this is the best solution for everyone. If you are near Quebec City or visiting, as a resident or a traveler, let us know and we will try to deliver the items in person.
Customer support
If you are having difficulty with our website, Facebook page, or online shop, please do not hesitate to let us know so we can assist you. If you have any questions regarding your projects and would like to discuss them with us, we would be delighted to respond and guide you in the design of your instrument. You can contact us via email or Facebook, and we will respond as quickly as possible.
